Houston, June 19 -- For the second consecutive year, Continental Airlines (NYSE: CAL) has ranked the highest in Customer Satisfaction Among Traditional Network Carriers in North America in the J.D. Power and Associates 2007 North America Airline Satisfaction Study(SM). In the network carrier segment, Continental ranked highest in the list by 24 points over the second ranked airline and was one of only two carriers to improve its scores in 2007.

The study, conducted by J.D. Power and Associates, measures customer satisfaction of both business and leisure travelers who were asked to rate their recent airline travel experiences in several categories. This marks Continental's seventh customer satisfaction award by J.D. Power and Associates since 1996.

"I believe this honor is a reflection of the consistent professionalism of my more than 44,000 co-workers," Larry Kellner said. "They go the extra mile for our customers no matter what the challenge, offering the best customer service and the best product in the industry."

The J.D. Power and Associates study evaluated the airlines in seven key areas:

• Reservations
• Check-in
• Boarding/deplaning/baggage
• Aircraft
• Flight crew
• In-flight services
• Cost & fees Traditional network airlines are measured separately from low cost airlines because network airlines deliver a more comprehensive set of services and amenities, and their networks extend through hub airports involving connections to global markets. These aspects of a trip are more difficult to manage and execute due to more variables and complexity existing in the network airline service delivery process. Additionally, customers surveyed have different expectations from network